CANCELLATION POLICY

Child Speech Therapy Australia is committed to providing all of our clients with exceptional care.  

 

For the best outcomes for your child it is important that you attend your therapy sessions regularly.  

Session time slots are limited and we operate with a waiting list.   

 

For your convenience a time and day will be allocated for you and your child during the public school term.  We can see a finite number of children and have a waiting list. 

 

No Cancellation Policy for Saturday

Saturday appointments cannot be changed or cancelled.  If you are unable to attend your allocated session for any reason during school term you will be charged and the homework provided.  

NB: This does not include school holidays or public holidays. 


Weekday appointments:

We require at least 48 hours notice if a session needs to be cancelled as in accordance with the NDIS Government Policy,  100% of the fee will be charged without exception. 

 

In order to ensure therapy is effective missed/cancelled sessions which exceed more than 3 sessions per year even when 48 hours notice is provided, will be forfeited and the full fee will be charged in order to maintain your child’s place.  

 

We look forward to working with you and your child.