CANCELLATION POLICY

Child Speech Therapy Australia is committed to providing all of our clients with exceptional care.  

 

For the best outcomes for your child it is crucial that you attend your therapy sessions regularly.  Session time slots are limited and we operate with a waiting list.   

 

For your convenience a time and day will be allocated for you and your child.  We can see 10 children per day and have a waiting list. 

 

No Cancellation Policy for Saturday

Saturday appointments cannot be changed or cancelled.  You will be charged for your session whether you attend or not.  This does not include school holidays or public holidays. 

 

Weekday appointments:

The participant’s support person (family) must provide at least 48 hours notice if a session needs to be cancelled or a cancellation fee of 100% of the fee will be charged. 

 

Missed/cancelled sessions which exceed more than 3 sessions per year even when 48 hours notice is provided, will be forfeited and the full fee will be charged in order to maintain your child’s place.  

 

We look forward to working with you and your child.